Terms and Conditions

Terms and Conditions for Removal Company Edgware

These Terms and Conditions set out the basis on which Removal Company Edgware provides removal, packing, storage, and associated services within the United Kingdom. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm, or organisation requesting the services.

Company means Removal Company Edgware, the provider of removal and related services.

Services means any removal, transport, packing, unpacking, loading, unloading, storage, or associated services supplied by the Company.

Goods means the items, belongings, furniture, personal effects, or other property in respect of which the Services are provided.

Contract means the agreement between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides domestic and commercial removal services, including local moves, regional moves within the United Kingdom, packing and unpacking, dismantling and reassembly of certain items where agreed, and short or long term storage where available.

The exact scope of the Services will be confirmed in the written quotation or booking confirmation. Any services not expressly stated in the quotation or confirmation will be treated as additional services and may incur extra charges.

3. Quotations

All quotations are issued subject to these Terms and Conditions and are based on the information supplied by the Customer at the time of enquiry, including property access details, volume of Goods, and any special handling requirements.

Unless otherwise stated in writing, quotations are valid for 30 days from the date of issue. After this period, the Company reserves the right to revise the quotation.

The quotation is based on normal access conditions, including reasonable parking, lift access where applicable, and no unusual obstacles or restrictions. If the actual conditions differ from those described by the Customer, the Company may adjust the charges accordingly.

4. Booking Process

A booking is only confirmed when the Customer has accepted the quotation and the Company has issued a written or electronic confirmation of the booking. Indicative prices or verbal estimates do not constitute a confirmed booking.

The Customer must provide accurate information regarding the collection and delivery addresses, dates, access issues, parking restrictions, the approximate volume and nature of the Goods, and any items requiring special handling, such as large appliances, pianos, safes, or fragile goods.

The Company reserves the right to amend or cancel the booking if important information provided by the Customer is found to be incomplete or inaccurate, or if the Services cannot reasonably be performed as originally agreed.

5. Customer Responsibilities

The Customer is responsible for ensuring that:

There is adequate and legal parking at both collection and delivery locations, including arranging any parking permits or suspensions where necessary.

All Goods are suitably packed, labelled, and prepared for transport unless the Company has expressly agreed to provide packing services.

All Goods to be moved are made available at the agreed time and that there is safe and reasonable access to the premises, including stairways, lifts, and corridors.

Any Goods excluded from removal, such as hazardous, illegal, perishable, or high value items, are removed prior to the commencement of the Services.

The Customer or an authorised representative is present throughout collection and delivery to provide instructions and to check the premises and vehicle at the end of the move.

6. Excluded Goods

Unless agreed in writing in advance, the Company will not transport or store the following items:

Hazardous or dangerous goods, including flammable liquids, explosives, gas cylinders, and chemicals.

Perishable goods, including food and plants that may spoil or suffer damage in transit or storage.

Illegal goods or items obtained unlawfully.

Valuable items including jewellery, cash, important documents, securities, or collections of exceptional value.

If such items are found amongst the Goods without prior agreement, the Company may remove, dispose of, or decline to handle them, and shall not be liable for any loss or damage in relation to those items.

7. Price and Payment Terms

The price for the Services will be as stated in the confirmed quotation, subject to any amendments agreed in accordance with these Terms and Conditions.

Unless otherwise agreed in writing, a deposit may be required to secure the booking, with the balance payable prior to or on the day of the move, before unloading. The Company reserves the right to refuse to commence or continue the Services if payment terms have not been met.

Payments are to be made in the form and currency specified by the Company. The Customer is responsible for any bank charges or payment processing fees.

If additional work is required due to factors outside the Companys control, including delays caused by the Customer, waiting time due to keys or access issues, or additional Goods not originally declared, the Company may charge reasonable additional fees at its prevailing rates.

In the event of late or non payment, the Company reserves the right to charge interest at a reasonable rate on overdue amounts and may withhold delivery of the Goods or terminate the Contract.

8. Cancellations and Amendments

The Customer may cancel or amend a booking by giving notice to the Company in writing or by another agreed method of communication.

If the Customer cancels more than a specified number of working days before the agreed service date, any deposit may be refunded or transferred at the Companys discretion, less any reasonable administrative costs already incurred. If cancellation is received within a shorter period, a cancellation fee may be charged, up to the full quoted amount, depending on the notice given and any costs already committed.

Changes to the date, time, or scope of the Services are subject to the Companys availability and may result in revised charges. The Company is under no obligation to accommodate changes if adequate notice is not provided or resources are unavailable.

The Company may cancel or postpone the Services in the event of circumstances beyond its reasonable control, including severe weather, road closures, vehicle breakdown, staff illness, or safety concerns. In such cases, the Company will seek to rearrange the Services at a mutually convenient time. The Company shall not be liable for any indirect losses arising from such cancellations or postponements.

9. Access, Parking, and Delays

The Customer is responsible for ensuring that suitable access and parking are available for the Companys vehicles at both collection and delivery locations, and for obtaining any permits or authorisations required.

If access is restricted or unsuitable, or if the Companys vehicles cannot be parked within a reasonable distance of the property, additional time and labour may be needed. In such cases, the Company may charge extra fees to cover the additional work and time involved.

The Company is not responsible for delays caused by factors beyond its reasonable control, including traffic conditions, road works, accidents, waiting for keys, or delays caused by other parties. Where delays occur, waiting time may be charged at the Companys standard rates.

10. Customer Warranties

The Customer warrants that:

They are the owner of the Goods or are authorised by the owner to enter into the Contract and to arrange the Services on behalf of the owner.

The Goods do not include any items that are hazardous, illegal, or excluded under these Terms and Conditions.

The information supplied to the Company regarding the Goods, access, dates, and addresses is complete and accurate.

The premises are safe for the Companys staff and contractors to work in, and any known risks have been disclosed.

11. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, the Companys liability for loss of or damage to Goods is subject to the limitations set out in this clause.

The Company will not be liable for any loss or damage arising from:

Inherent defects, pre existing damage, or flaws in the Goods.

Normal wear and tear, scratching, scuffing, or minor cosmetic damage that may occur during handling or transport, particularly to furniture and large items being moved through narrow spaces.

Goods packed by the Customer or a third party, unless the Company has agreed in writing to accept liability for such items.

Loss of or damage to money, jewellery, items of exceptional value, documents, or data, whether or not these have been disclosed to the Company.

Consequential or indirect losses, including loss of profit, loss of enjoyment, or emotional distress.

Where the Company is found liable for loss or damage to Goods, the Companys liability shall, to the extent permitted by law, be limited to a reasonable repair or replacement cost, taking into account the age, condition, and value of the items, and shall not exceed any applicable liability limit expressly agreed in writing.

The Customer is advised to maintain appropriate insurance cover for their Goods during removal and storage. The Companys charges do not automatically include insurance unless expressly stated in writing.

12. Claims and Complaints

Any visible loss or damage to Goods or property should be reported to the Company as soon as reasonably practicable and noted at the time of delivery where possible.

All claims or complaints must be submitted to the Company in writing within a reasonable period after the completion of the Services. The Customer must provide details of the alleged loss or damage, together with any supporting evidence such as photographs or receipts.

The Company will investigate any properly submitted claim and may inspect the Goods or premises before agreeing any resolution. Failure to notify the Company within a reasonable timescale may prejudice the investigation and could affect the Companys ability to consider the claim.

13. Waste and Environmental Regulations

The Company complies with applicable UK waste and environmental regulations when handling and transporting waste materials arising from removal work.

The Company is not a general waste disposal service. Any removal and disposal of unwanted items must be agreed in advance and may be subject to additional charges. Items accepted for disposal will be transported to appropriate facilities in accordance with waste management regulations.

The Customer must not request the Company to dispose of items unlawfully, including fly tipping, improper dumping, or the disposal of prohibited items. The Customer remains responsible for any waste that cannot legally be transported or disposed of by the Company.

Where the Company agrees to remove waste or unwanted items, the Customer confirms that they have the authority to dispose of such items and that no third party rights will be infringed by their disposal.

14. Storage Services

Where storage is provided, the terms of storage will be set out in the relevant storage agreement. The Customer must not store any hazardous, illegal, or perishable goods.

Storage charges are usually payable in advance and may be billed on a weekly or monthly basis. Failure to pay storage charges may result in the Company exercising a lien over the Goods and, ultimately, selling or otherwise disposing of them in accordance with applicable law and any contractual terms agreed.

15. Right of Lien

The Company shall have a lien over the Goods and any related property for all outstanding charges and expenses due under the Contract. If the Customer fails to pay the amounts due within a reasonable period after demand, the Company may sell or dispose of part or all of the Goods to recover the sums owed, after giving notice where required by law.

16. Data Protection and Privacy

The Company will collect and process personal data necessary for the performance of the Services, including names, addresses, and contact details. Such data will be handled in accordance with applicable UK data protection legislation.

The Company will only use personal data for legitimate purposes connected with the provision of the Services, administration of the Contract, and legal or regulatory compliance. Personal data will not be sold to third parties.

17. Termination

Either party may terminate the Contract if the other party commits a material breach that is incapable of remedy, or fails to remedy a remediable breach within a reasonable period after receiving notice.

The Company may terminate the Contract or suspend the Services immediately if the Customer fails to pay any amount due, becomes insolvent, or if continuing the Services would pose a risk to health, safety, or property.

18. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, save that the Company may also bring proceedings in any other jurisdiction where the Customer is domiciled or where the Goods are located.

19. General Provisions

If any provision of these Terms and Conditions is held by a court or competent authority to be invalid or unenforceable, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy shall operate as a waiver of that right or remedy, nor shall any single or partial exercise prevent any further exercise of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or arrangements, whether written or oral, regarding the same subject matter.

The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company. The Company may assign or subcontract all or part of the Services, provided that this does not materially reduce the level of service to the Customer.

By confirming a booking or permitting the Services to commence, the Customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.